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Frequently Asked Questions
Do we
offer pick-up and drop-off services at Country Lane?
Yes! Our location should not
interfere with your peace of mind. At Country Lane, we understand the demands of your schedule and are happy to help
out.
What does pick up and delivery cost?
Our pick-up and delivery
service prices are very fair and based on your location. Send an email to randy@countrylanepetresort.com with the details of your location and we will provide you our costs.
What vaccinations are required to board my dog at Country Lane?
In brief, your dog must have current DHLP - Parvo, Rabies and Bordetella Vaccinations to stay at
Country Lane.
Having your best friend's vaccinations up to date is an important step in protecting his
health. No dog will be permitted to board at Country Lane unless his vaccinations are up to date (if you simply cannot get your dog to
the vet for vaccinations, we'll do it for you.) You must present proof of vaccination as provided by your vet upon check in. Before
you board with us, be sure your pet is protected.
What vaccinations are
required to board my cat at Country Lane?
Feline friends need protection from disease too. Vaccinations for cats are less straight forward than those required for dogs.
Some vets recommend a Leukemia vaccination while other vets won't give it. The same is true for the FIP vaccine. At Country Lane we
recommend the following shots: RCP (sometimes listed as FVRCP), Rabies and Feline Leukemia. However, if your vet doesn't believe
these shots are in the best interest of your pet, let us know and we'll make an exception. We've come to this conclusion after
discussing the matter with local vets. Please note that Rabies is legally required for all pets even if you never intend to board
them.
What should I do if I don't have my pet's vaccinations up to date?
It's easy! Country Lane will take your pet to our kennel vet and have your shots done for you! This service carries a charge of
$30.00 dollars plus the cost of the vaccinations. Please let us know prior to boarding that you desire this service so that we can make
an appointment for your pet.
What about food for my pet during her stay?
Country Lane is proud to serve Iams
brand foods to our guests. If your dog or cat requires something
else, you are welcome to provide it. Please be certain your pet is
familiar with any diet you bring. Sudden changes in a diet can
sometimes bring on stomach upset. We are accustomed to meeting the
most unusual requests . . .green beans, pumpkin, carrots, and hot
dogs are just a few of the things we've been asked to add to a
boarders diet. If your pet requires mixed food, just bring it along.
Country Lane will be happy to help keep your pet on his regular diet
by preparing it. . . at no additional charge.
What does it cost to have you pet as our
guest?
Good News! Country Lane is an
all
inclusive resort! This means we don't charge extra to walk your
dog or give it a treat on occasion. Board, meals, exercise time and
cookie breaks are all included in our rate. Please keep this in mind
when you compare our costs with other kennels. Most facilities
charge anywhere from $5.00 to $8.00 for 5 & 10 minute leash
walks, and $1.00 or more every time they administer medication
or provide a special diet need. These extra charges add up in a
hurry. At Country Lane Pet Resort our charges are:
Dogs: $20.00 per day per dog (any
size)
Cats: $12.00 per day per cat
If you are boarding
more than one dog, and they are sharing a room the rate is $18.00 per
day for the additional guest. All boarding charges are calculated
by the night. To estimate your bill, simply multiply the total
number of nights your pet will be with us by the price listed above.
(For example, one dog arriving on the 10th of the month and going
home on the 15th of the month will have a five day board at an
estimated cost of $80.00 dollars.) Charging by the night is
significantly different than charging by the 24 hour clock.
For example, if your pet arrives Friday morning and departs Sunday
evening, your pet will have been with us 3 complete days. Your
charge for the weekend stay is based on only 2 nights (Friday and
Saturday night) not 3 days.
We don't have a late check out
penalty. All you need do is pick up your pet during any of our
regular business hours on the date agreed and no additional charges
will be levied against your account. Many boarding facilities have a 10:00 a.m.
check out time and charge a full extra day if you're late. Our
policy allows you to come home late in the day from your travel and
still pick up your pet without facing a late fee.
When can I bring my pet or pick him
up?
Our office hours are designed to
accommodate even the busiest travel schedules:
Monday,
Wednesday, Thursday, & Friday:
8:00 a.m. - 11:00
a.m. and
5:00 p.m. - 7:30 p.m.
Tuesday: 8:00 a.m. - 11:00 a.m. (No evening
hours)
Saturday: 8:00 a.m. - 11:00
a.m. (No evening hours)
Sunday: Afternoons 4:00 p.m. - 6:00
p.m.
Can I bring toys and bedding for
my pet?
At Country Lane, we want to
your pet to be comfortable while boarding. You're welcome to bring
toys and bedding with you. A few suggestions though:
If you
have an expensive dog bed, leave it at home. Dogs behave differently
when they are boarding and sometimes shred their bedding. If we find
your pet has shredded his bedding, we'll take it away from him
(ingested cloth can be a serious medical problem) but her bed will
never be the same.
Make sure the bedding you bring is washable.
We want to keep your pet's area clean.
Small kitchen rugs make
excellent bedding. The braided kind you put in front of the sink.
You may notice that your pet sleeps on it a good bit of the time at
home! They wash easily and provide a good barrier between the dog
and floor. An old beach towel is also good choice. They're big and
comfortable, and if they were bought on that vacation years ago it
won't be a great loss if your pet chews them up. We can also wash
them if need be. You may want to let your pet sleep on them at home
a day or two before boarding so that both the scent of the pet as
well as your home are on the towel.
If you bring toys, we
suggest NylaBones, Kongs, Booda bones and so on. Don't bring rawhide
unless you have given them to your pet REPEATEDLY in the past and
are sure they won't pose a hazard. We've got plenty of tennis balls,
so no need to bring your own. Plastic toys are not a good idea since
they're a choking hazard.
Please be sure to label anything you
wish to have your pet's belongings returned to you at the conclusion
of your his or her stay with us.
Can
my pet be groomed while at Country Lane?
At Country Lane, we provide you with options. A deluxe exit
bath that makes your pet smell great is $15.00. We can also arrange
a complete grooming for your pet while he is with us. Just let us
know what your needs are.
What
happens if my pet becomes sick or is injured while staying at
Country Lane?
Of course we want your
pet to remain healthy while he stays in our kennel, but from time to
time a guest does become ill. If your pet gets sick we take him to
the vet promptly. If possible, we'll take your pet to the vet of
your choice. If your pet becomes ill after hours or on the weekends,
we have an arrangement with an emergency vet clinic who will take
our guests 24 hours a day, 7 days a week. All expenses associated
with a visit to the veterinarian's office will be passed on to the
client with no extra charge. You will also be responsible for
transportation and any veterinarian charges. As a kennel, some vets
are gracious enough to give us a discount for services rendered. Any
discounts will be passed on to the pet owner.
Still have more questions? Feel free to contact
us!
Need directions?
Click
here to make your reservations online.
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